policies — Massage is Medicine

Privacy Policy

Policy Statement

Massage is Medicine Pty Ltd is committed to protecting the privacy, confidentiality, and security of personal and health information.

This policy explains how Massage is Medicine Pty Ltd collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

Massage is Medicine Pty Ltd collects only information that is reasonably necessary to provide safe, effective, and high-quality services.

This policy may be updated periodically to reflect changes in legal, regulatory, or operational requirements.

Scope

This policy applies to:

All clients of Massage is Medicine Pty Ltd
Employees and contractors
Student practitioners and supervised therapists
All personal and health information collected through clinical services, websites, booking systems, and communications.

Types of Information Collected

Massage is Medicine Pty Ltd may collect the following types of personal and health information:

Personal Information

Name
Address
Email address
Phone number
Emergency contact details

Health Information

Medical history
Current health conditions
Injuries or physical limitations
Medications
Allergies
Treatment notes and clinical records

Health information is classified as sensitive information under Australian privacy law and receives additional protection.

Purpose of Information Collection

Personal and health information is collected for the following purposes:

To provide safe and effective massage therapy services
To maintain clinical treatment records
To communicate appointment details or changes to services
To provide client support and respond to enquiries
To improve the quality and safety of services
To monitor service performance and business operations
To manage bookings, billing, and administration
To provide information about services, events, or offers where consent has been given
To comply with legal or regulatory obligations

Clients may opt out of receiving marketing communications at any time.

Disclosure of Personal Information

Massage is Medicine Pty Ltd may disclose personal information where necessary to:

Employees or contractors involved in delivering services
Secure booking, payment, or record management software providers
Regulatory authorities where required by law
Emergency services where there is a serious risk to health or safety

Massage is Medicine Pty Ltd will not sell or share personal information with unrelated third parties for marketing purposes.

Personal information will only be disclosed where:

Client consent has been provided, or
Disclosure is required or authorised by law.

Direct Marketing

With client consent, Massage is Medicine Pty Ltd may send information regarding services, updates, promotions, or events that may be of interest.

Clients can opt out of marketing communications at any time by:

Email: tabitha@massageismedicine.com.au

Unsubscribe options will be included in electronic communications where applicable.

Data Security

Massage is Medicine Pty Ltd takes reasonable steps to protect personal information from:

Misuse
Loss
Unauthorised access
Modification
Disclosure

Security measures include:

Password-protected systems
Two-factor authentication (2FA) where available
Secure electronic record systems
Restricted staff access to sensitive data
Secure disposal of records when no longer required

Data Retention

Client records are retained in accordance with Australian health record requirements and professional standards.

Generally:

Adult records are retained for at least 7 years after the last treatment
Records relating to minors may be retained until the client reaches age 25

After the retention period, records will be securely destroyed or de-identified.

Access and Correction

Clients have the right to:

Access their personal information
Request corrections to inaccurate or outdated information
Request updates to health or contact details

Requests may be made by contacting:

Email: tabitha@massageismedicine.com.au
Phone: 0416 746 609

Massage is Medicine Pty Ltd will take reasonable steps to ensure information is accurate, complete, and up to date.

Data Breaches

In the event of a suspected or confirmed data breach, Massage is Medicine Pty Ltd will respond in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988.

Where required, affected individuals and relevant authorities will be notified promptly.

Client Responsibilities

Clients are encouraged to:

Notify Massage is Medicine Pty Ltd of any errors in personal information
Update changes to contact details such as name, address, email, or phone number
Inform the therapist of significant health changes or medication updates

Accurate information supports safe and effective treatment.

Complaints and Privacy Concerns

If you have questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact:

Massage is Medicine Pty Ltd